MPONTUO
Takoradi, Assake Opp. Pure Health Junction, Ghana info@mhtechghana.com

Customer Service & Support

Home Customer Service
We're Here to Help

24/7 Customer Support Across Ghana

Our dedicated customer service team is available round the clock to assist you with AhotoEats, AhotoCare, and all Mpontuo services. Get help in English, Twi, Ga, or Ewe.

Call Us

Speak directly with our support team

+233 543 417 524 / 543 419 328 / 543 419 758. 24/7 Available

Live Chat

Chat with us in real-time

Start Live Chat Response within 2 minutes

Email Support

Send us detailed inquiries

support@mhtechghana.com Response within 4 hours

WhatsApp

Message us on WhatsApp

Chat on WhatsApp Quick responses

In-App Support

Get help within the app

Open App Support Direct from your phone

Help Center

Browse FAQs and guides

Visit Help Center Self-service 24/7
Platform Support

Get Help with Your Platform

AhotoEats Support

Food Delivery

Get help with orders, restaurants, delivery, payments, and more.

Track my order Missing items Refund request Restaurant issues Payment problems Delivery delays
Email AhotoEats Support

AhotoCare Support

Healthcare

Assistance with consultations, prescriptions, medicine delivery, and health services.

Book consultation Medicine delivery Insurance claims Blood donation Protection Card Emergency services
Email AhotoCare Support

AhotoAgents Support

Agent Platform

Support for agents processing orders, onboarding vendors, and managing operations.

Order processing Vendor onboarding Rider recruitment Commission issues Training materials Regional support
Email Agents Support

AhotoRiders Support

Delivery Network

Help for riders with deliveries, payments, app issues, and safety.

Delivery issues Payment questions App problems Safety concerns Route optimization Weekly earnings
Email Riders Support
Nationwide Coverage

Regional Support Centers

We have support centers across Ghana's 16 regions

Western Region

Takoradi Hub (Headquarters)

+233 543 417 524 / 543 419 328 / 543 419 758.

Greater Accra

Accra Support Center

+233 543 417 524 / 543 419 328 / 543 419 758.

Ashanti Region

Kumasi Support Center

+233 543 417 524 / 543 419 328 / 543 419 758.

Central Region

Cape Coast Support Center

+233 543 417 524 / 543 419 328 / 543 419 758.

Support also available in Eastern, Volta, Northern, Upper East, Upper West, Bono, Bono East, Ahafo, Western North, Savannah, North East, and Oti regions.

Submit a Support Request

Expected Response Times

  • Emergency Issues: Immediate response (within 15 minutes)
  • Urgent Issues: Within 1 hour
  • Standard Queries: Within 4 hours
  • General Inquiries: Within 24 hours

95%

Customer Satisfaction